Nicole Bakti

FREQUENTLY ASKED QUESTIONS

 

We welcome feedback and enquiries. Please send us an email and we will endeavor to get back to you within 24 business hours. You can also call us on

1-800-427-6001

Contact us as soon as you notice there is anything wrong with your order. You can reach us at

1-800-427-6001

 between Monday and Friday 9am-5.30pm PST. Just quote your order number and we will endeavor to assist you as best we can.

We recommend checking your size on our size chart on the product page to ensure you are selecting the right size.

WE accept Visa, Mastercard.

If you can select your size, the item is in stock. Unfortunately, due to the limited nature of our stock levels, if an item is out of stock it may not be possible to purchase it from our online store. However, we do advise that you contact us to check if the style can be located elsewhere.

Contact us immediately so that we can endeavor to locate your correct size.

We offer a full refund or exchange on full-priced items. We offer an exchange only for sales items. There is no exchange or return on items on final sale or clearance.  Please note that in order for any item to be returned for a refund or exchange, the item needs to be returned in the same condition it was sold in, and within 10 business days of you receiving it. If the item is returned in a damaged or soiled condition, the item may be returned to you and a refund or exchange refused.